A dynamic accountancy firm has been supporting clients through staff changes and providing business coaching as part of the highly personalised service it offers.
Elsby & Co, based in Rushden, is on a mission to be the only accountant its clients ever need – or will ever wish to consult – throughout the lifetime of their business and beyond.
As a result, it has developed a suite of services which greatly exceed those typically provided by traditional accountants so its clients can benefit from a truly bespoke offering.
Partner Carl Elsby said: “Many businesses only work with their accountants on end of year accounts but we’re keen to provide our clients with far more. We want to help them to grow and to support them throughout the life of their business and beyond.”
“We train our staff to always look for ways in which we can go the extra mile because we want to be confident that we’ve provided our clients with more benefit than cost. We can achieve this because our traditional accounting and advisory services are complemented by the support of our Business Hub and our staff working in corporate finance, estate planning and wealth management.”
In one case the Elsby team recently went into the workplace of one of its audit clients which was going through staff changes so they could offer them advice and give them hands-on support with their systems. The client also had the support of Elsby’s Business Hub which enabled it to fulfil roles while its staff changes took place.
In another example, Elsby’s Head of Operations, Ann Phillips, who is a highly experienced executive coach and management development specialist, provided coaching to another client’s management team. Elsby also supported the same client by taking on its financial director role while it is undergoing staff changes.
Carl said: “The first case is a testament to the fact that a client which would normally only use us for an audit has been able to benefit from our wider services as their business changes.”
“In the second example we were able to give our client specific advice and guidance relating to their industry which really helped them. We can do this because our expert team takes the time to understand our clients and their industries so we can support them as much as possible.
“In another example we were doing a tax return for a client which was quite straightforward. I think most accountants would have done just that without giving it any more thought, but we went on to examine the rules regarding state pension top-up through the client’s partner’s National Insurance contributions. The outcome was the client was able to reclaim more than £3,000 in state pension, going back several years, and was also able to increase her ongoing state pension by £800 per year.
“We can’t always deliver results like this, but we promise we’ll always be alert and look for ways of helping our clients. This is what sets us apart, and it’s amazing how many times we can find ways of helping clients because of this attitude.”
For further information, visit www.elsbyandco.co.uk or contact 01933 312950.