Outstanding customer service leads to growth in business

Shaking hands

Elsby & Co saw its client base grow during its 30th anniversary year thanks to its unwavering commitment to customer service.

Elsby & Co launched in 1993 in a back bedroom of a Northampton home and has gone on to employ more than 60 accounting professionals at its offices in Sywell and Rushden who work with clients ranging from sole traders to large SMEs.

Last year, it welcomed a variety of new clients after launching a series of services and initiatives that provide businesses with high levels of customer service and far more than the normal compliance service provided by most accountancy firms.

Partner Claire Emery pictured says: “We pride ourselves on building lasting relationships with clients and we’re not surprised that our biggest source of new business comes from client referrals because customer service is at the heart of everything we do.

“These relationships are as important to us now as they were when we set out on our journey in 1993 because our aspiration is to be the only accountant our clients will ever need – or wish to consult – throughout the lifetime of their business and beyond. To this end, we’ve launched exciting new services, including Elsby Wealth Management and our Business Hub which takes care of clients’ back-office finance functions and provides real-time management accounts information and regular strategy meetings.”

“Throughout 2023, we also ran affordable networking events to give Northamptonshire businesses the opportunity to forge strong relationships with one another. We do things like this because we’re always looking for ways to improve our customer service and support our clients with their growth aspirations.”

The firm has also recently launched Elsby Corporate Finance and Elsby Estate Planning Services.

Elsby Corporate Finance helps clients with acquisitions, succession planning, corporate and commercial finance, business sales and valuations, strategic planning and corporate development.

Elsby Estate Planning Services partners with JP Estate Planning to help clients with wills, bloodline planning, power of attorney, trusts and probate and care home advice.

The firm has also employed a dedicated training and development manager who has been working with Elsby & Co’s teams to further improve the customer experience provided by the firm.

Elsby & Co clients have access to a secure dedicated client portal.

For more information, email Elsby & Co at help@elsbyandco.co.uk, call 0330 053 9189 or visit www.elsbyandco.co.uk


This is an abridged version of the Elsby article featured in the Business Times – Outstanding customer service leads to growth in business – Business Times (business-times.co.uk)