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Client care policy
To be effective, we believe that professional relationships need to be based on mutual trust, mutual support, mutual respect and mutual integrity.
As a result we only work with clients who share our belief in the importance of these four factors.
In practice that means that:
We will always ...
Do everything in our power to:
- Keep you fully informed about what's happening with your affairs and complete every task on or ahead of time so that you never have to chase us
- Maintain the friendly, approachable and attentive level of service our clients are used to
- Go the extra mile to lookout for new ideas that could help you build an even more successful business and achieve your business goals
- Respond to every letter and email as soon as possible
- Reply to every telephone message as soon as we are able
- Maintain the high standards of integrity, honesty, openness, professionalism and confidentiality that you rightly expect from us
- Refer our contacts to you where we believe they could benefit from your products and services
- Do what we say we are going to do, when we say we are going to do it
You will always ...
Do everything within your power to:
- Maintain the high standards of integrity, honesty and openness that we rightly expect from each other
- Pay our fees within the agreed terms
- Tell us immediately if we do anything that you are in any way unhappy with
- Provide us with any information and answers we need to carry out our work, within the mutually agreed timescales
- Refer contacts to us where you believe they could benefit from our help and advice
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